I had a new garage door installed by Edelen Door and couldn't be happier. The entire process was easier than expected and the door looks great. The staff was very helpful and the installers were great and left the place looking better than when they got here. This company has a great reputation for a reason and I will definitely use them for any future projects. Thanks for a great looking door and a great experience!
O'Fallon, MO 63368
Edelen Door & Window came out to give me a bid to replace my basement door. The sales manager came out and gave me their bottom line price as they don't believe in playing games. They installed the door in the time frame they said (2 weeks) and what a fantastic job they did!!! I'm so pleased that I've finally hired a contractor in the St. Louis area that actually did a good job and professional to boot. I would highly recommend Edelen Door & Window. You won't regret and you will be pleased with their work!!!
In February 2007, your company installed two garage doors, a front entry door and a door leading from our dining area to a deck. The workers that installed the work were very professional, courteous and thorough in their work. Since then we moved and we were in need of a front storm door and a sliding patio door with blinds. I didn't even shop around went straight to Edelen. The same installers did the job and once again, they went above and beyond the call. The day of installation they called and said what time they would show up at my house. They were right on time which I appreciate once again how professional they were. The workers were very cordial. Should the opportunity present itself, I will use Edelen again.
A Satisfied Customer
Eureka, MO 63025
To Whom It May Concern:
I am writing regarding subject of a service call that was performed on Saturday, 19 of July, 2008. Your service technician did an outstanding job of repairing the damaged door; which I really thought was beyond repair. Just thought you would appreciate knowing what a tremendous asset you have. A job well done.
St. Charles, MO 63303
It was a real pleasure to have purchased our garage and entry doors from your Company. We like the quality and finish of them. In particular, my wife and I want to compliment you and all the people that provided the service. Everything was done in a friendly and professional manner. Our initial meeting was very helpful in providing a caring kind of input to your products and the company. Your sales representative did an excellent job in giving us a clear understanding of the products and work estimate. The installers certainly are a group of craftsmen for you. They are cheerful and their work effort was appreciated. They were even kind enough to help us with our front door seal problem that I had. We couldn't ask nicer people to install those beautiful doors.
Mr. & Mrs. Stange
Ballwin, MO 63011
I recently purchased and had installed a new garage door from my home in South County. A service technician has been very helpful on two occasions to make needed adjustments to the original installation. I want you to know how very much I appreciate dealing with people who have such great employees-the best PR that exists.
Thanks to you,
St. Louis, MO 63123
Dear Edelen Company: A few months ago, my home was burglarized by persons who broke through a garage entrance door, then broke through the entry door to the kitchen. They ruined both doors beyond repair. My insurance company, recommended your company to install new doors. Your sales representative, came out and showed us your catalog to me. We selected a steel door model which would better secure my home. He was courteous and helpful. Your installer, came and began work on removing the old doors and frames, which was very labor intensive. He was courteous and efficient, working continuously for six hours. He answered my questions and made suggestions as to how better protect my home from further break-in attempts, and how strong and reliable these doors are. To sum up, I was very pleased with your products, the work ethic of your employees and the service provided. I will recommend your business to my friends and acquaintances.
Hazelwood, MO 63042
To whom it may concern: We just wanted to pass along thanks to Edelen Door and Window. We recently had two garage doors installed. We really felt like the entire process was just as it should be. Your company delivered as well as exceeded inevery service you provided. Your representative gave us exceptional service from start to finish. He answered all the questions I had as well as gave us a few tips we did not think of. We never felt pressured for a sale or felt we were steered in a wrong direction. He is an asset to your company. Although I was not home, my wife informed me the installation went great. We will eventually be installing windows and look forward to working with you in the future. Thanks again for your service, please feel free to use me as a reference.
M. Miller Edwardsville, IL 62025
Dear Sirs/Madams: I am writing to compliment you on your employee. He repaired my garage door opener system on 10/11/06 at my home. He was very polite and displayed an impressive work ethic. He demonstrated loyalty to your company and represented your company in a way that reflected very positively on your business. He truly went out of his way to be sure that my garage door opener system was in top working order before he left my house. It is not often that I am so impressed by a service person that I must take the time to write to his company to say thank you for sending such an outstanding representative to take care of my needs.
Very truly yours,
Florissant, MO 63034
We had a garage door installed November 2 and write to let you know how very pleased we are. It is a pleasure to do business with a firm who has such wonderful employees. The salesperson, was a delight and the installer couldn't have been better. My son, was so impressed that he intends to call your office.
Ballwin, MO 63011
I would like to take this time to tell you what a great company you have. My Dad who passed away has always used your company. He is the one who started me with your company. I grew up in North County and started back then calling you on all my moves and putting on new Garage doors. When we moved again I called you out to check on the garage door and put a new rubber on the bottom of the door. The service man was wonderful and happy. You could tell he loved his job and the company he worked for. When I noticed it coming off 4 weeks later I called up and talked to a man that sent the same service man out to fix it. No questions asked. Now that is great service. I now tell everyone about your company and tell them to call you. They call me back and tell me what great service they had from you.
Keep up the good work.
Chesterfield, MO 63017
I just wanted to take the time to compliment one of your employees. He just left here and although it was a holiday weekend he did a great job. Not just the work that he did, but the fact that the job prior to mine took much longer than he expected, but with a great attitude he kept his promise of getting my door fixed today. All of my work materials were stuck in my garage and I need them to work this weekend. If he hadn't been so committed to his job, I wouldn't have been able to get my job done this weekend. This type of pride is missing in a lot of employees these days and I just wanted you to know that he is the type that should get a pay raise. Because when someone asks me where is a good place to have a garage door or other work done, I will mention your company. Word of mouth is priceless.
Continued success in your business,
Kirkwood, MO 63122
Dear Edelen Door:
I wanted to take a minute to tell you how much I appreciated your excellent customer service. I telephoned your company for a garage door repair. The young lade that I spoke with gave me some simple instructions on how I might resolve the problem myself, before paying a service charge. When I decided I needed someone to come out, she was able to give me an appointment the very next day. First thing, the next morning your repair man called me to discuss my problem. I told him that I may have forgotten to leave my garage door unlocked for him, so I might need to make the appointment for a different day. The service man said that was not a problem, because he would be in my neighborhood any way and would stop by to check. If the door was unlocked he would fix it and if not we could set up another appointment. The serviceman called me later to tell me he was able to repair my door. He explained what the problem was and left me directions to reprogram my remote. Your company provided me excellent personal service and I will call your company for my future needs. Thank You. A blessing in disguise: I had originally called another company for my garage door repair. They were supposed to come between a certain time and neither called or showed up.
Thanks for your great customer service,
Have a nice day.
St. Louis, MO 63138
Dear Sir or Madam:
Enclosed is our check for final payment on the work that your company did on our home. It's hard to put into words how we feel about Edelen, but I'll try: Professional Responsive Wonderful I'm sure I could go on……but you get the message! You installed a garage door/opener system for us. Your company was very easy to work with and very professional. I would highly recommend Edelen to my friends, neighbors and relatives for any home improvement needs they may have.
Thank you, Edelen Door and Window.
Florissant, MO 63031
Ladies and Gentlemen:
In society today, many companies lack in quality customer service. Our recent experience with Edelen was a pleasant surprise - from the first phone call to the installation of our garage door. Your employees were pleasant, courteous, knowledgeable, and prompt. We will recommend Edelen to other in the future.
Mr. & Mrs. Wolz
Florissant, MO 63033
Thank you so much for the excellent service you have provided my husband and me. We are demanding individuals with a unique garage door situation. Your persistence and your tolerance have resulted in one more job done well by your company. We are happy to be on your list of satisfied customers. You are the third garage door company we approached to install an opener in our garage. The representative from the first company, that we called out of the phone book (we won't mention their name of business) told us an opener could not be installed, and he suggested we have the door replaced to accommodate an opener. The door was originally manufactured by this company. The second company told us they could not do the job and referred us to you. Thank you for not walking away when our door required more than the standard installation. You have met our high expectations of great customer service from those companies we choose to work with. You can be assured that we will speak highly of your company and refer our friends should the opportunity arise. We wish you continued success.
Mr. & Mrs. B. Shallenberger
St. Louis, MO 63132
I had two entry doors and one storm door installed. The installations were a time consuming and difficult task as the house is over 50 years old. The installer was very knowledgeable and completed the job with expert craftsmanship. I know at times it was very nerve-wracking. The doors look beautiful, trim work was installed very nicely, and he cleaned up thoroughly. Thank you for a job well done.
Granite City, IL 62040