Dear Edelen Company: A few months ago, my home was burglarized by persons who broke through a garage entrance door, then broke through the entry door to the kitchen. They ruined both doors beyond repair. My insurance company, recommended your company to install new doors. Your sales representative, came out and showed us your catalog to me. We selected a steel door model which would better secure my home. He was courteous and helpful. Your installer, came and began work on removing the old doors and frames, which was very labor intensive. He was courteous and efficient, working continuously for six hours. He answered my questions and made suggestions as to how better protect my home from further break-in attempts, and how strong and reliable these doors are. To sum up, I was very pleased with your products, the work ethic of your employees and the service provided. I will recommend your business to my friends and acquaintances.
Hazelwood, MO 63042
To whom it may concern: We just wanted to pass along thanks to Edelen Door and Window. We recently had two garage doors installed. We really felt like the entire process was just as it should be. Your company delivered as well as exceeded inevery service you provided. Your representative gave us exceptional service from start to finish. He answered all the questions I had as well as gave us a few tips we did not think of. We never felt pressured for a sale or felt we were steered in a wrong direction. He is an asset to your company. Although I was not home, my wife informed me the installation went great. We will eventually be installing windows and look forward to working with you in the future. Thanks again for your service, please feel free to use me as a reference.
M. Miller Edwardsville, IL 62025
Dear Sirs/Madams: I am writing to compliment you on your employee. He repaired my garage door opener system on 10/11/06 at my home. He was very polite and displayed an impressive work ethic. He demonstrated loyalty to your company and represented your company in a way that reflected very positively on your business. He truly went out of his way to be sure that my garage door opener system was in top working order before he left my house. It is not often that I am so impressed by a service person that I must take the time to write to his company to say thank you for sending such an outstanding representative to take care of my needs.
Very truly yours,
Florissant, MO 63034